MEDICAL TRADING CO LTD BRN: C0707607(also referred as “MTCL”, “we”, “us”, or “our”) is committed to protecting your privacy and to ensure that your personal data is collected and used properly, lawfully and openly. This Privacy Notice will inform you as to how we use and process your personal data and tell you about your privacy rights when you use the Services available through our website: Upload and Collect, Order and Collect, Contact us, Join us (the “Services”).
We recommend that you read this Privacy Notice (the “Notice”) so that you understand our approach towards the use of your personal data. You will be required to consent to the terms of this Notice prior to acceding to the Services using this web site.
If you do not agree with these terms, you choose not to provide your personal data and this will impact on our ability to provide you with the Services.
This Notice forms part of our Terms and Conditions, and such shall be governed by and construed in accordance with the relevant laws.
This Notice has been designed in compliance with the provisions of the Mauritius Data Protection Act 2017 ( “MDPA”).
Collection of Personal data
We collect and process your personal data mainly upon registration to provide you with access to our Services and to support our contractual relationship with you, and also in the “Contact us”, and “Recruitment” pages. In certain instances, we may process your personal data for other purposes, as detailed below.
The types of personal data that are collected and processed include:
Types of personal data:
Name and surname
Mandatory upon registration
Mandatory upon registration
Mandatory upon registration
Mandatory for collection of certain medicines
Wiiv card number
Optional / necessary if you wish to earn reward points on Wiiv reward Program
Residential Phone Number
Mandatory for purchasing
Mandatory for purchasing and follow up of payment
Any other Personal information that you choose to provide us
Optional in the message box
MTCL may collect information during your visit to the website through the use of cookie technology.
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any data stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.
Session cookies – to allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new page you visit.
Technical cookies – These cookies are required for the proper functioning and operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, to manage your bookings etc.
We will use your personal data only for the purposes for which it was collected or agreed with you, for instance:
We may also use your personal data to comply with legal and regulatory requirements or industry codes to which we subscribe, or which apply to us, or when it is otherwise allowed by law.
When you provide us with your personal data, you explicitly consent to the collection your personal data and that we use it for the relevant purposes described in section “How we use your data” above.
If we ask you to provide us with your personal information for another reason, for example to send you marketing communications, we will explicitly ask for your consent. The provision of this information is purely voluntary, and you may opt out of receiving our marketing communications at any time by unsubscribing to these communications.
Where we collect personal data for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect data from accidental or malicious destruction, when we delete data from our Services we may not immediately delete residual copies from our servers or remove data from our backup systems.
We may disclose your personal data to our business partners who are involved in the delivery of our Services such as transportation providers like for example contractors or taxi drivers so that they contact you to confirm pick-up location and time etc, the online ordering platform services provider.
We may share your personal data:
We may also disclose your data:
Transfer of personal data abroad
In some cases, we may need to transfer your personal data with organisations located in countries outside our territorial limits in order to provide our services to you. We will take appropriate safeguards in order to secure the personal data being transferred.
Please note that the https: www//medactiv.mu platform is hosted on cloud hosting services located in Europe.
The anti-spam and anti-virus filtering are done by a service provider located in South Africa.
E-mails servers and e-filling system servers are transferred on Microsoft data cloud based in Europe.
Where we share or transfer personal data, we will do this in accordance with the MDPA, as amended from time to time. We will take appropriate technical and organisational measures against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data in accordance with our internal security procedures covering its storage, access and destruction. Personal data may be stored on our own technology systems or those of our vendors or in paper files.
What are your rights?
You have the right to request a copy of the personal data we hold about you. To do this, simply connect to your personal account and access your data in the section “Privacy corner”, where you will be able to download a copy of the personal data we hold on you.
You can also contact our Data Protection Officer and specify what data you would like. We will take all reasonable steps to confirm your identity before providing details of your personal data.
You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
You have the right to ask us to update, correct or delete your personal data. We will take all reasonable steps to confirm your identity before making changes to personal data we may hold about you. We would appreciate it if you would take the necessary steps to keep your personal data accurate and up-to-date by notifying us of any changes we need to be aware of.
Right to lodge a complaint to the Commissioner
You have the right to complain to the Data Protection Commissioner (“DPC”) if you believe we have not handled your request in an appropriate manner or if you are unhappy with how we have used your personal information.
However, as a first step before complaining to the DPC, we would appreciate that you contact us so that we can remediate your concerns.
We reserve the right to amend this Notice from time to time to reflect changing legal requirements or our processing practices. In this matter, we encourage you to periodically check our website so that you are aware of our latest privacy practices.
This version is dated 22.09.2021.
We have appointed a Data Protection Officer to oversee compliance with and questions in relation to this Notice.
If you have any questions about this Notice, including any requests to exercise your legal rights, please contact our Data Protection Officer using the details set out below:
Data Protection Officer
Medical Trading Co Ltd
Des Reserves Street, Les Salines. Port Louis
Tel: 230 2609000